Support

Contact

Email: management@nm-development.de

We reply in English and German, usually within a few working days. Buddy is in a test phase; every piece of feedback helps.

So we can help quickly, please tell us:

• your device and operating system version (e.g. iPhone 15, iOS 18),
• the app version (shown under Profile),
• what you did, what you expected, and what happened instead,
• a screenshot if possible. Please do not send screenshots that show other people.

Never send us a password. Buddy does not know your password and will never ask for it.

Help inside the app

Under Profile → “Privacy” tab → “Safety & data” → “Help & support” you can write to us straight from the app: request a name change, report a bug, ask a question or suggest an idea. Our team replies by email.

You can suggest new activity types when creating an event. We review the suggestion and notify you when it has been added.

Reporting people, events or messages

Use Report on a profile, in the event details or on a message, pick a reason (spam, harassment, inappropriate content, fake profile, safety concern, other) and describe what happened. Every report is reviewed by a person. You receive a notification once the review is complete; we do not share outcomes concerning other accounts.

Use Block on a profile and you and the blocked person no longer see each other. Manage blocked accounts under Profile → “Privacy” tab → “Safety & data” → “Blocked accounts”.

In an emergency, please contact the police or the emergency number of your country (112 in the EU).

Delete or deactivate your account, export your data

Under Profile → “Privacy” tab → “Safety & data” → “Account & data” you find:

• Deactivate account – hides your profile and your events until you next sign in.
• Export my data – you receive by email a link, valid for 7 days, to a file with all data about your account.
• Delete account – deletes your account irrevocably. You are signed out immediately; deletion across all services runs in the background. What happens to reports and messages is described in the privacy policy.

If you can no longer sign in, write to the address above and we will help you delete the account. For your data protection rights, reach our data protection officer at niko.klemm@nm-development.de.

Reporting illegal content (Digital Services Act)

The fastest way to report illegal content is "Report" in the app. You can also contact our point of contact under Art. 11 and 12 of Regulation (EU) 2022/2065 for authorities and users: Nikolaus Alexander Klemm, Managing Director, email: niko.klemm@nm-development.de, phone: +49 160 5419009. Please describe which content you mean (profile name, event or message), why you consider it illegal, and give your name and email address if you would like a reply.